SaptaMind Refund & Cancellation Policy

1. Overview

This policy explains SaptaMind's position on refunds and cancellations for a Course purchase, and how billing errors are handled. It applies to all plans: Course Access, Success Pack and Career Pack.

2. No refunds or cancellations

All purchases of the SaptaMind Course are final. Because the Course is delivered as instant-access digital content — full access to all 22 sessions is granted immediately on payment — SaptaMind does not offer refunds or cancellations once a purchase is complete, for any reason, including but not limited to change of mind, lack of time to complete the Course, or dissatisfaction with content you have not raised with us first (see Section 4).

Please review the curriculum, the free class, and the plan comparison carefully before purchasing, since no refund will be issued after payment is confirmed.

3. Plan changes (upgrades)

If you upgrade from Course Access to Success Pack or Career Pack, you pay only the difference between your original plan and the new plan. This is not a cancellation of your original purchase, and Section 2 continues to apply — the upgrade payment is also final.

4. If something is genuinely wrong

A strict no-refund policy is not the same as no recourse. If you were charged in error, contact us and we will make it right:

• Duplicate charge — you were billed more than once for the same enrolment
• Failed transaction still debited — payment failed at checkout but the amount was still deducted from your account
• You did not receive access — payment was confirmed but course access was not granted due to a technical error on our side

These are billing-error corrections, not discretionary refunds, and are not subject to Section 2.

Contact us with your registered email/phone number and payment reference, and we will investigate and correct any genuine billing error within 7–10 business days, refunded to your original payment method (Cashfree Payments, or the bank account/UPI ID you paid from for manual transfers).

5. Payment disputes and chargebacks

If you initiate a chargeback or payment dispute with your bank or card network without first contacting us, we reserve the right to suspend your course access while the dispute is investigated, and to contest disputes that fall outside the billing errors described in Section 4. We encourage you to contact us directly first — most issues are resolved faster this way than through a bank dispute process.

6. Changes to this policy

We may update this policy from time to time; the version in effect at the time of your purchase governs that purchase, unless a change is required by law.

7. Contact